Shipping Policy

Last Updated: 04-10-2024

At Kings Bakers, we aim to deliver fresh and high-quality bakery products directly to your door. This Shipping Policy explains our shipping terms and procedures for orders placed through our website, https://kingsbakers.com/. By placing an order with us, you agree to the terms outlined below.

 

1. Delivery Areas

We currently offer delivery to the following areas:

  • Local Deliveries: We deliver to Pune City, and surrounding areas within a 20 km radius.
  • Special Locations: For deliveries outside of our standard delivery area, please contact us at 91 89999 05279 or info@kingsbakers.com to discuss special arrangements or availability.

 

2. Delivery Timeframes

 

2.1 Standard Delivery

We deliver 7 days a week to ensure you receive your baked goods fresh. The delivery timeframes are as follows:

  • Orders placed before 3:00 PM (Indian time) will be delivered the same day.
  • Orders placed after 3:00 PM (Indian time) will be delivered the next day.

 

2.2 Custom Orders

For custom cakes and special orders, we require 1 day notice. Delivery times will be discussed and confirmed during the order process.

 

2.3 Same-Day Delivery

We offer same-day delivery for select items on orders placed before 3:00 PM (Indian time) within 5 km of our bakery. Please check the product description or contact us for availability.

 

3. Delivery Charges

  • Local Delivery: Delivery charges are calculated based on your location and the total value of your order. The exact charges will be displayed at checkout before you finalize your order.
  • Free Delivery: We offer free delivery on orders over Rs 500 within 5 km of our bakery.
  • Special Deliveries: Additional charges may apply for deliveries outside of our standard service area or for urgent/rush orders.

 

4. Delivery Process

Upon placing your order, you will receive a confirmation email with the details of your order and estimated delivery time. On the day of delivery, our driver will contact you to confirm the exact delivery window.

 

4.1 Delivery Instructions

If you have any specific delivery instructions (e.g., preferred delivery time, secure drop-off location), please let us know by contacting us directly at +91 89999 05279.

 

4.2 Missed Deliveries

If you are unavailable to receive your order at the time of delivery:

  • Local Deliveries: We will attempt to contact you and, if necessary, arrange for a redelivery. Additional charges may apply for redelivery.
  • Unattended Delivery: If you request unattended delivery (e.g., leaving the package at the door), Kings Bakers is not responsible for any loss or damage to the items after delivery.

 

5. Order Tracking

Once your order is dispatched, you will receive a notification via email or SMS with your order’s delivery status. We do not currently offer real-time tracking, but you may contact us anytime for updates on your delivery.

 

6. Delivery Delays

While we do our best to ensure timely deliveries, certain factors such as weather conditions, traffic, or high order volumes during peak periods (e.g., holidays) may result in delays. In such cases, we will notify you as soon as possible and work to ensure your order arrives as quickly as possible.

 

7. Shipping Restrictions

  • Perishable Goods: Due to the perishable nature of our products, we do not ship items outside of our local delivery area.
  • Weekends and Holidays: Deliveries are available on weekends, but orders placed on public holidays may be processed and delivered on the next business day.

 

8. Incorrect or Incomplete Address

It is the customer’s responsibility to provide accurate delivery information. If the address provided is incorrect or incomplete:

  • We will attempt to contact you to clarify the address.
  • If the order cannot be delivered due to an incorrect address, additional redelivery charges may apply.

 

9. International Shipping

At this time, we do not offer international shipping for our bakery products.

 

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to contact us:

  • Email: info@kingsbakers.com
  • Phone: +91 89999 05279
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