Last Updated: 04-10-2024

At Kings Bakers, we strive to provide the best possible experience for our customers. Due to the perishable nature of our products, we have specific guidelines regarding cancellations, refunds, and returns. Please read this policy carefully before placing an order.

1. Cancellation Policy

1.1 Cancellation by Customer

We understand that plans can change, and you may need to cancel your order. Our cancellation policy is as follows:

• Standard Orders: For standard bakery items, cancellations are allowed if made within 1 hour of placing the order and before the order has been prepared for dispatch. Please contact us immediately at [ Email: [email protected] Phone: +91 89999 05279  ] to request a cancellation.

• Custom Orders: Custom or personalized orders (such as cakes, and other stuff with special designs or messages) can not be refunded

1.2 Cancellation by Kings Bakers

We reserve the right to cancel orders under the following circumstances:

• Product unavailability (in such cases, we will notify you and offer a substitute or refund)
• Inaccurate or incomplete customer information
• Suspected fraudulent activity

In these cases, a full refund will be provided to the customer.

2. Refund Policy

2.1 Refund Eligibility

Due to the nature of our products, we do not offer refunds once the order has been fulfilled and delivered, except in the following situations:

• Incorrect Product: If you receive the wrong item or your order differs significantly from what you requested.
• Damaged Product: If the product is damaged during delivery and reported immediately upon receipt with photographic evidence.
• Non-Delivery: If we fail to deliver your order due to an error on our part.

2.2 Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact us within 1 hour of receiving your order by email at [[email protected]] or phone at [+91 89999 05279].
2. Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photos of damaged or incorrect items).
3. Once we receive your claim, we will review it and notify you of the approval or rejection of your refund request.

If approved, your refund will be processed and credited to your original method of payment within 7 business days.

3. Non-Refundable Items

We do not provide refunds for:

• Custom orders that have been prepared and delivered as per the customer’s specifications.
• Orders that were not canceled within the allowed time frame.
• Products that have been consumed or altered after delivery.

4. Return Policy

Due to health and safety regulations, we do not accept returns on any food products once they have been delivered.

5. Changes to Orders

If you wish to modify your order (e.g., change product type, delivery date, or pickup time), please contact us within 1 hour of placing the order. We will do our best to accommodate your request, but changes may not be possible for custom or time-sensitive orders.

6. Contact Us

If you have any questions about our Cancellation and Refund Policy or need assistance with an order, please contact us:

• Email: [email protected]
• Phone: +91 89999 05279